A £25,000 Oversight: Learn from a Landlord’s Insurance Mistake

A £25,000 Oversight: Learn from a Landlord’s Insurance Mistake

This lettings article is a cautionary tale about making sure landlords have the correct insurance down to the smallest detail

For London landlords, having the right insurance coverage is not just a box to tick. It’s an essential safeguard for your investments.

But simply having insurance is not enough; understanding the policy’s specific requirements and declaring everything accurately is crucial.

In the following cautionary tale, we’ll explore a real-life incident involving a landlord who learned this lesson the hard way.

The names and details have been changed, but the lessons remain valuable for all landlords.

The story

A diligent landlord, let’s call him Martin, was confident he had secured the right landlord’s policy with a reputable insurance company.

He was upfront and honest with them about renting out his property.

He leased his three-bedroom house to a tenant, let’s call her Sarah.

Martin believed Sarah was a working professional, but she was actually a stay-at-home mother of two, using independent means to pay the rent.

Which she did - on time, every time.

While Sarah was on an extended family overseas trip, a water pipe in Martin’s property burst.

This caused a considerable amount of damage.

Despite informing the insurance company about renting out the property, Martin was entangled in a complicated situation.

The investigation revealed that not all the details about the tenant were declared correctly. It was an honest mistake, but it highlights how important it is to correctly fill in any insurance-related forms.

The consequence? A clean-up bill of nearly £25,000 that Martin was liable to pay.

This incident is not merely a mishap; it’s a stark warning.

While the claim was unrelated to the undisclosed details, it significantly reduced the payout.

There’s no happy ending, but we can learn much from this tale.

Understanding your policy, knowing your tenants and having clear provisions in your tenancy agreement is not just paperwork – it’s protection.

Ensure you have the correct level of insurance for your rented properties and that all details are transparently declared.

Don’t let a small oversight become a massive liability.

If you are in any doubt about your rental insurance whatsoever, speak with us.

We can point you in the right direction about comprehensive rental insurance and answer any questions you have.


Get in touch with us

If you want to move in 2026, positioning yourself as a serious buyer is essential. Here’s how to put yourself ahead of the competition and be taken seriously by sellers.

Thinking of putting your home on the market soon? If you’re aiming to list within the next 90 days, this guide is for you. Here’s how to sharpen your strategy so you don’t just sell, you get the sale you want.

If you’re planning to buy a home soon, you might assume the best place to start is on the property portals, Rightmove, Zoopla, or OnTheMarket. But the truth is, the savviest buyers are seeing homes long before they ever appear online. Here’s why registering with an agent puts you one step ahead.

Thinking of selling soon? Setting the right asking price can make or break your move. Here’s why overvaluing your home, even with the best intentions, can actually reduce its true market value and slow your sale.